Marketing and Empathy Psychology
Proven Retention Tactics: Stop Your Best Staff from Quitting

By - Susan Childs

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Retaining high-quality employees has never been more difficult—or more important—for healthcare practices. Losing just one fully trained team member can cost your practice up to two times their annual salary in turnover costs. The smarter solution isn’t constant rehiring—it’s keeping the great employees you already have.

But which strategies actually work in today’s healthcare environment? In this step-by-step, 60-minute online training, practice management expert Susan Childs, FACMPE, will share practical, proven tactics to reduce turnover, strengthen staff relationships, and boost employee satisfaction—without breaking your budget.

What You’ll Learn

  • How to prevent disputes from driving away strong employees
  • Low-cost (or no-cost) benefits that staff actually value
  • Ways to make employees feel genuinely appreciated
  • How to improve collaboration between clinical and administrative teams
  • Non-financial incentives that compete with outside job offers
  • How to handle toxic employees before they impact morale
  • Elements of a retention plan that really work in healthcare practices
  • Effective onboarding practices to increase long-term loyalty
  • How to show career path opportunities to staff
  • Tactics to measure and improve employee satisfaction
  • Practical ideas to involve patients in recognizing staff contributions
  • Best practices for education incentives and continued growth opportunities

Why Attend

You don’t have to stay stuck on the hiring hamster wheel. By applying these retention strategies, you’ll:

  • Lower your turnover rate
  • Increase staff loyalty and morale
  • Reduce hiring and training costs
  • Build a more stable, engaged, and productive workforce

Give your practice the tools to retain its best people and thrive—register today to secure your spot.

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Choose an option
Live
$199.00
Recording
$299.00
Transcript
$199.00
DVD
$299.00
Flashdrive
$299.00
Live, Recording & Transcripts
$499.00
Live + Recording
$399.00
Live + Transcript
$399.00
Recording & Transcript
$399.00
Flashdrive & Transcript
$399.00
DVD & Transcript
$399.00

2025 Update Add-ons

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Speaker Detail

Susan Childs

Susan Childs Founder of Evolution Healthcare Consulting The founder of Evolution Healthcare Consulting, Susan Fink Childs has over 30 years of experience in healthcare, who serves as a medical practice advisor for a diverse array of physicians and medical systems. Susan also serves as educator, providing workshops and training in communications nationwide. Her trusted and proven approaches help practices establish conscious processes that actively promote self-awareness, creating high performance symbiotic teams. As an orator, thought leader, and communications specialist, Ms. Childs is a national speaker and international author on emotional intelligence and leadership, communication, collaboration, operations, and conflict resolution. Her established professionalism relates to leadership and EQ training and retreats, personnel, and customer service. Her book “The Emotionally Intelligent Physician Leader” encompasses the world of a physician and staff; their communication and connections with peers and patients.

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