Patient no-shows continue to be one of the most costly and legally risky challenges for healthcare practices. Beyond the immediate financial impact, every missed appointment introduces potential compliance issues, care gaps, and exposure to lawsuits if handled improperly.

What many practices don’t realize is that common solutions—such as imposing no-show fees or dismissing repeat offenders—can unintentionally trigger legal problems that are far more serious than the original missed visit.

No-shows are a nationwide crisis, costing U.S. practices an estimated $150 billion annually. Outpatient settings lose up to 14% of daily revenue because of missed appointments. With rising operational costs, few practices can afford to absorb losses of this magnitude.

That’s why this training is essential. In this 60-minute online session, healthcare attorney Jeana Singleton, JD, will walk you through practical, compliant, and defensible strategies to reduce no-shows, tighten internal processes, and minimize legal exposure.

What You’ll Learn

During this session, Jeana will deliver step-by-step, plain-English guidance on how to:

• Properly dismiss (“fire”) a patient for chronic no-shows without risking an abandonment claim
• Build a no-show policy that is enforceable, compliant, and patient-friendly
• Charge no-show fees while staying aligned with state and federal regulations
• Encourage patients to pay no-show fees without driving them away
• Follow Medicare and Medicaid requirements to avoid sanctions or plan exclusion
• Create an internal no-show workflow your front-office team will actually use
• Draft effective, compliant no-show letters that prompt patient action
• Apply Medicare Transmittal 1279 correctly while still collecting no-show fees
• Write a termination letter that protects your practice from licensing board complaints
• Maintain credit cards on file and understand when you can legally charge them
• Legally assess “reasonable costs” when setting no-show fees
• Document follow-up steps to shield your practice from malpractice claims
• Reduce your no-show percentage and improve financial performance
• …and much more.

Who Should Attend

This training is ideal for anyone involved in patient scheduling, compliance, or practice operations, including:

• Clinic/Practice Managers
• Administrators
• Surgery Center Managers
• Front Desk Supervisors
• Scheduling Coordinators
• Physicians and Providers
• Revenue Cycle and Compliance Teams

Bottom Line

You may never eliminate patient no-shows entirely—but you can dramatically reduce them and protect your practice from costly legal and financial consequences. This attorney-led training gives you the tools, templates, and tactics you need to manage no-shows safely, effectively, and with confidence.

Don’t wait for a lawsuit or lost revenue to force a policy change. Secure your spot and strengthen your no-show strategy now.