No-Show Patients Are Costing You More Than Lost Revenue

Every missed appointment chips away at your bottom line — but what many practices overlook is the legal risk that comes with how you handle those no-shows.

Think about it: Charging no-show fees or dismissing a patient for repeated absences might seem like a good idea — until you’re faced with a patient abandonment lawsuit, licensing board complaint, or even Medicare exclusion. Done the wrong way, trying to protect your schedule can actually put your entire practice at risk.

Nationally, missed appointments cost physician practices over $150 billion a year, with average outpatient losses of 14% in daily revenue. With rising costs and tighter margins, no-shows are no longer just an operational problem — they’re a financial and legal emergency.

Here’s What This Training Will Help You Do:

This essential 60-minute session delivers practical, legally sound strategies to help your practice address the no-show challenge while avoiding dangerous pitfalls. You’ll discover how to:

• Dismiss chronic no-show patients without triggering legal claims
• Draft and implement a no-show policy that’s both enforceable and compliant
• Legally charge no-show fees and still keep patients in your practice
• Navigate Medicare and Medicaid regulations around missed appointments
• Get patients to accept your no-show terms upfront — and pay when needed
• Create staff-friendly internal policies your team will actually follow
• Use pre-vetted letter templates to communicate clearly and protect your liability
• Handle credit card on file policies and know when you can legally charge
• Draft termination notices that safeguard against licensing board inquiries
• Avoid missteps with Medicare Transmittal 1279 and other key regulations
• Document no-show follow-up in a way that shields you from malpractice claims
• Define and calculate “reasonable” no-show charges per state and payer rules
• Lower your no-show rate to protect both care outcomes and profitability

And much more…

Who Should Attend:

This training is vital for anyone involved in patient scheduling, front desk operations, compliance, or legal risk management. That includes Practice Managers, Administrators, Surgery Center Leaders, Front Office Coordinators, and Providers.

Don’t Let No-Shows Lead to Lawsuits or Lost Income

You may never eliminate no-shows entirely — but with the right approach, you can dramatically reduce their financial and legal impact on your practice.

Secure your seat today and gain access to proven strategies that help you manage patient no-shows legally, effectively, and confidently.