Marketing and Empathy Psychology
Halt MSP Denials: Master Primary vs. Secondary Billing Rules

By - Keisha Wilson, CCS, CPC, CPCO, CPMA, CRC, CPB

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Don’t Let MSP Errors Drain Your Revenue

Medicare Secondary Payer (MSP) confusion is one of the top five reasons for Part B denials—costing practices thousands of dollars each year. The #1 issue? Not knowing who to bill first, especially when Medicare, commercial carriers, workers’ compensation, Medicaid, VA, and COBRA overlap.

MSP rules are notoriously complex and buried in dense regulatory language. Fortunately, billing expert Keisha Wilson has developed a simplified, step-by-step approach to help you quickly determine primary vs. secondary responsibility—and get claims paid right the first time.

In this powerful 60-minute training, Keisha will break down the MSP rules in clear, practical terms, equipping you with the tools to prevent denials, reduce recoupments, and protect your practice’s revenue stream.

Why This Training Is Essential

MSP mistakes lead to:
✔ Costly denials
✔ Recoupments
✔ Delayed reimbursement
✔ Compliance exposure
✔ Front-office workflow breakdowns

This webinar gives you the exact framework you need to confidently determine payer order every time—without guesswork.

What You’ll Learn (Key MSP Strategies)

Keisha will walk you through real-world, actionable tactics, including how to:

  • Correctly identify when Medicare is primary vs. secondary to workers’ comp, commercial plans, VA, Medicaid, and other payers
  • Apply MSP rules to claims involving disability, COBRA, and retirement coverage
  • File secondary claims properly after the primary insurer pays
  • Avoid recoupments by verifying and documenting active insurance dates
  • Reduce Coordination of Benefits (COB) errors using an easy MSP flowchart
  • Spot red flags that almost always result in MSP denials
  • Gather the right patient data upfront to prevent billing mistakes
  • Identify the most common MSP billing errors—and eliminate them
  • Streamline internal processes so staff can determine insured status quickly

…and much more.

This training delivers the clarity your team needs to improve accuracy, accelerate payments, and minimize costly MSP-related errors.

Who Should Attend

This session is ideal for every role involved in billing, coverage verification, or compliance, including:

  • Medical Billers & Coders
  • Revenue Cycle Teams
  • Front Desk & Registration Staff
  • Practice Managers
  • Compliance Officers
  • Physicians & Clinical Leaders
  • Insurance Verification Specialists

If your organization bills Medicare, this training is essential.

Bottom Line

Medicare Secondary Payer errors are avoidable—but only if you understand the rules. Join this training and gain the knowledge, tools, and confidence to stop MSP denials, speed up reimbursement, and safeguard your practice’s revenue.

Don’t let another preventable MSP denial cost your practice money. Register today.

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Choose an option
Live
$299.00
Recording
$299.00
Transcript
$199.00
DVD
$299.00
Flashdrive
$299.00
Live, Recording & Transcripts
$499.00
Live + Recording
$399.00
Live + Transcript
$399.00
Recording & Transcript
$399.00
Flashdrive & Transcript
$399.00
DVD & Transcript
$399.00

2025 Update Add-ons

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Speaker Detail

Keisha Wilson, CCS, CPC, CPCO, CPMA, CRC, CPB

Keisha Wilson, CCS, CPC, CPCO, CPMA, CRC, CPB AAPC Approved Instructor Founder & CEO, KW Advanced Consulting** With nearly three decades of leadership across compliance, coding, auditing, and revenue cycle management, Keisha Wilson is one of the nation’s most trusted experts on medical coding and operational integrity. She has served in key roles throughout major health systems—including teaching hospitals and high-volume ambulatory networks—as an outpatient coding specialist, clinical documentation improvement (CDI) specialist, compliance operations manager, interim compliance director, and organizational consultant. Her experience spans multi-specialty practices, telehealth/telemedicine programs, hospital systems, and independent clinics. Keisha is widely respected for her expertise in: Compliance strategy and oversight Risk-based auditing (prospective & retrospective) E/M auditing and provider education Multi-specialty documentation and coding Telehealth/Telemedicine compliance HCC/Risk Adjustment coding education Operational training programs for diverse healthcare organizations As the founder of KW Advanced Consulting, she develops and delivers comprehensive training programs that strengthen coding accuracy, reduce compliance risk, and improve financial outcomes. She is also an adjunct instructor for NYC College of Technology and the American Academy of Professional Coders (AAPC), teaching a full spectrum of coding and compliance courses. Beyond her consulting and teaching work, Keisha serves on the board of directors for an outpatient mental health clinic and participates in multiple compliance, telehealth, and advisory committees. A published author, she routinely contributes coding updates, compliance insights, and expert analysis to industry publications, including AAPC Magazine. Her dedication to elevating coding standards and empowering healthcare teams makes her a highly sought-after speaker at national and regional conferences.

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